Kiara Store.
Pahlawan Revolusi Road No. 59-60
Klender, Duren Sawit, East Jakarta 13440
T: (021) 8679 283 F: (021) 8679 284
E: kiara@store.co.id W: kiarastore.com
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Agust 19, 2015
Mr. Kurt Cobbain
Costomer Service Manager
Phone & Smart
Soka Kuning Road D4 Numb. 156Bekasi Barat, Bekasi 17340
Dear Mr. Cobbain
On 17 Agust, 2015. I purchased the deluxe model of your gadget. The gadget arrived on time as promised, but when I opened the box and tried to use it. It split out smoke and would not turn on. Scared a possible electrical fire, I shut the machine off and returned it to the box.
The machine I received is cleary faulty. I would appreciate it if a new gadget were sent to me as soon as possible. I’ve returned the faulty gadger with invoice PO75289-JKT
I have enclosed a copy of my original receipt and the signed delivery confirmation showing that the machine was returned on 20 Agust, 25 Agust 2015.
I would appreciate a quick resolution to this problem, so I can begin using exciting gadget and tell my family and friends about your excellent customer service solutions.
Sincerely,
Abraham A Muhtadin
Purchasing Supervisior
Enclosure: Invoive (photocopy)
